No1 Fertility Privacy Policy

N^o 1 Fertility is committed to providing you with care and quality services. This policy outlines our ongoing obligations with the management of your personal information.

N^o 1 Fertility are governed by Privacy legislation including the Australian Privacy Principles (APPs) Australian Privacy Principles and Rights and privacy principles- Health-VIC

The Privacy Act 1988 (Cth) (the Privacy Act) legislates the usage permissions of your personal information. This includes the way in which we collect, use, disclose, store, secure, and dispose of your personal information.

What is Personal Information and why do we collect it?

Personal Information is information or knowledge that identifies an individual. Examples of personal information we may collect include names, birthdates, addresses, email addresses, phone, relevant medical information, other information that may be necessary to safely support your care.

Personal information is obtained in various ways including consultations, interviews, written correspondence, telephone, email, website www.number1fertility.com and from third parties.

We collect your personal information for the primary purpose of providing our services to you and meeting our industry specific legislative requirements. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. Circumstances where your personal information may be used, include business activities such as your medical care, financial claims and payments, and legislative required activities.

You may unsubscribe from our mailing/marketing lists at any time, by contacting us in writing.

When we collect personal information, we will, where practicable, explain to you why we are collecting the information and how we plan to use it, however we always maintain adherence to current privacy legislation and regulations.

What Personal Information do we collect and hold?

The information we will collect about you may include but is not limited to:

Demographic information and contact details including full name, date of birth, age, sex at birth, address, telephone number, email address, credit card details.
Health fund details, government issued identifiers including Medicare number, driver’s licence or passport for identification and claiming purposes.
Medical information including yours and potentially your family’s medical history, medications, allergies, adverse events, immunisations, social history, and risk factors.
Audio recordings and transcripts of telephone conversations (consent notification is given to you), webchat communications and clinic camera surveillance footage (camera footage for safety purposes only).

How do we collect your Personal Information?

We may collect your personal information in many ways:

When you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us any way, requesting further communication (inclusive using social media).
When you make your first appointment or register with us electronically, we will collect your personal information via your registration.
During your patient journey with us, we may collect further personal information.
In some circumstances, personal information may also be collected from other sources, as it may not be practical or reasonable to collect it from you directly. This may include information from:
Other relevant healthcare providers (as per consent).
Your health fund, Medicare, or the Department of Veterans’ Affairs.

When why and with whom do we share your Personal Information?

We sometimes share your personal information:

With third parties who work with our practice for business purposes, such as accreditation agencies – these third parties are required to comply with Australian Privacy Principles and this policy

With other healthcare providers:

When it is required or authorised by law (e.g., court subpoenas).
When it is necessary to prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent.
To establish, exercise or defend a reasonable claim.
For purposes of confidential dispute resolution processes.
When there is a statutory requirement to share certain personal information.
During provision of medical/fertility services, e.g., through electronic transfer of prescriptions, electronic pathology request or diagnostic imaging requests.

Other than as described in this policy, we will not share personal information with any third party without your consent.

We will not use your personal information for marketing any of our products or services directly to you without your consent. If you do consent, you may opt out of direct marketing at any time by notifying us in writing.

How do we store and protect your Personal Information?

We take every reasonable step to ensure your personal information is secure. Some of the measures we use include encryption enabled electronic storage, password protections, data security breach risk mitigation processes and confidentiality agreements with staff and contractors.

N^o1 Fertility may record phone calls for quality and training purposes and to maintain the safety and security of our staff and patients. Notification of consent occurs at the beginning of the phone call. Phone call recordings are routinely permanently deleted.

N^o1 Fertility comply with national and local government privacy and data legislation.

How can you access and correct your Personal Information held with us?

You have the right to request access to, and update, your personal information.

We acknowledge you may request access to your medical records. A written request in the form of a completed consent to release medical information will be required. Please contact us at hello@number1fertility.com. We are obliged to action this request within 30 days. There are exceptional circumstances where access may be denied under the Privacy Act or other government regulation or legislation.

We will take to all reasonable steps to keep your personal information current. Requests to update your information can be forwarded to hello@number1fertility.com.

Lodging a privacy- related complaint at our practice

We take complaints and concerns regarding privacy seriously. Any concerns should be forwarded in writing to

feedback@number1fertility.com.

You may also contact the Office of the Australian Information Commissioner (OAIC) and/or Health Complaints Commissioner (HCC).

Privacy and our website

Unless disclosed otherwise at the time of collection, personal information you submit through our website is not shared with any unaffiliated third party, unless it is necessary for response to your inquiry, and complies with law.

Our website may use “Cookies” to help make your subsequent communication with the website more effective.