Contact us

If you’re finding it difficult to conceive and need some support, or if you’ve had fertility treatments elsewhere and are looking for a second opinion, wish to take control of your fertility or don’t know where to start, we’re here for you. Our experienced and compassionate team will support and guide you every step of the way.

Take the first step and reach out to us today. We’re here to help.

Online chat

Chat is operated by No.1 Fertility’s Clinical Support Team. Chat is available 8am-5pm Monday to Friday and Saturday 11am-3pm.

Our Clinical Support Team can assist with

Log your day 1
New patient enquiries
Request a call back

Chat

To speak with a No.1 Fertility Nurse or make an appointment

Call +61 (03) 9132 9600
Email hello@number1fertility.com

For appointments with a Fertility Specialist
+61 (03) 9421 1511

If you have any feedback you would like to provide, please email us on feedback@number1fertility.com

Webinar – Egg Freeze with Dr Lynn Burmeister and Dr Vicki Nott

When: Wednesday 31 July, at 3pm
Where: Online

Join us to discover the benefits, processes, and latest support available in egg freezing from an expert in reproductive endocrinology and infertility. Bookings are essential and a link to the webinar will be emailed to you closer to the event.

Discover the Magic – Exclusive Behind-the-Scene Group Tour of the Clinic

When: Thursdays, fortnightly at 3pm
Where: Level 1, 120 Jolimont Road, East Melbourne

Our exclusive small group clinic tour is designed to give you an insight into the remarkable science and collaboration that are not usually accessible to the public. Bookings are essential.

Patient support

Our nurses and counselling staff endeavour to provide you and your partner with supportive and empathetic care using a co ordinated team approach. Our specialist nurses are aware of the many layers (both physical, emotional and financial) of treatment and appreciate the value of kindness and empathy when guiding you through this often difficult process. We also know there are many ways to make a family and that all genders, partnerships and alliances are welcomed at No.1 Fertility. Supportive counselling is often required whist in cycle and our team are happy to refer you for further assistance if required. We have our No.1 Donor Team who can also assist with the donor process..

Our nurses

No.1 Fertility are aware of your need to be able to contact our fertility nurses frequently during your cycle. For this reason, we have grouped out clients (by surname) into smaller teams that allow more direct and consistent contact with nurses. We will allocate you to either Amber, Emerald, Ruby, Lilac or Sapphire.

Amber A-D

Call: +61 (03) 9132 9604

Emerald E-K

Call: +61 (03) 9132 9605

Lilac L-Q

Call: +61 (03) 9132 9606

Ruby R-Z

Call: +61 (03) 9132 9607

We aim to answer your concerns in a timely and concise way. If we are unable to give you an immediate response or if your query requires a doctor’s review, we may take a message and always ideally get back to you within the day. Please note that alongside phone interactions, you are always able to access your portal with specific up to date cycle instructions when you have commenced with your Day 1.

Medical Records

Our Medical Records Team will send a Consent to Release Medical Information Form to the patient. They must complete this and return it to us.

The request will be handled in accordance with the requirements and timelines set out in the Health Records Act 2001 (VIC). The processing time for medical records is up to 45 days.