Contact us

If you’re finding it difficult to conceive and need some support, or if you’ve had fertility treatments elsewhere and are looking for a second opinion, wish to take control of your fertility or don’t know where to start, we’re here for you. Our experienced and compassionate team will support and guide you every step of the way.

Take the first step and reach out to us today. We’re here to help.

Request an appointment

Complete this form to book your specialist appointment or to request a complimentary nurse consultation call.

Online chat

Chat is operated by No.1 Fertility’s Clinical Support Team. Chat is available 8am-5pm Monday to Friday and Saturday 11am-3pm.

Our Clinical Support Team can assist with

Log your day 1
New patient enquiries
Request a call back

Chat

To speak with a No.1 Fertility Nurse or make an appointment

Call +61 (03) 9132 9600
Email hello@number1fertility.com

For appointments with a Fertility Specialist
+61 (03) 9421 1511

If you have any feedback you would like to provide, please email us on feedback@number1fertility.com

Patient support

Our nurses and counselling staff endeavour to provide you and your partner with supportive and empathetic care using a co ordinated team approach. Our specialist nurses are aware of the many layers (both physical, emotional and financial) of treatment and appreciate the value of kindness and empathy when guiding you through this often difficult process. We also know there are many ways to make a family and that all genders, partnerships and alliances are welcomed at No.1 Fertility. Supportive counselling is often required whist in cycle and our team are happy to refer you for further assistance if required. We have our No.1 Donor Team who can also assist with the donor process..

Events

We are excited to announce upcoming events, including webinars and clinic tours, designed to provide valuable insights and support on your journey to parenthood.

Explore our upcoming events

No. 1 Fertility Clinic Tour

Discover the Science Behind the Magic:
Exclusive Behind-the-Scene Group Tour of the IVF Clinic

45 min
Number 1 Fertility,120 Jolimont Road, East Melbourne
Fortnightly, Thursdays at 3 pm

Our exclusive small group IVF clinic tour is designed to give you an insight into the remarkable science and collaboration that are not usually accessible to the public.

During this 45-minute tour, you’ll be guided by a specialist nurse and one of our scientists from the embryology team. They’ll unveil the inner workings of their cutting-edge clinic, leading you through various areas, including Epworth Freemasons Day Surgery, Transfer Rooms, Growing Room and Laboratory.

Patient nursing team

No.1 Fertility understand the importance of frequent contact during your cycle. To facilitate this, we have organized our clients into smaller teams based on their surnames. This allows for more direct and consistent communication with our nurses. You will be assigned to one of the following teams: Amber, Emerald, Ruby, Lilac, or Sapphire.

Amber A-D

Call: +61 (03) 9132 9604

Emerald E-K

Call: +61 (03) 9132 9605

Lilac L-Q

Call: +61 (03) 9132 9606

Ruby R-Z

Call: +61 (03) 9132 9607

We strive to address your concerns promptly and concisely. If we cannot provide an immediate response or if your query requires a doctor’s review, we may take a message and aim to get back to you within the day.

Access your PATIENT PORTAL for specific, up-to-date cycle instructions once you have started your Day 1.

PATIENT PORTAL

MEDICAL RECORDS

Medical Records

Our Medical Records Team will send a Consent to Release Medical Information Form to the patient. They must complete this and return it to us.

The request will be handled in accordance with the requirements and timelines set out in the Health Records Act 2001 (VIC). The processing time for medical records is up to 45 days.